Last updated 13 January 2026

Refund Policy

Last updated: 13th January 2026

This Refund Policy explains how refunds are handled for sciFi (“we”, “our”, or “us”), an AI-powered data analysis and notebook platform.

By purchasing a paid plan or add-on, you agree to this Refund Policy in addition to our Terms and Conditions and Privacy Policy.

1. Free Plans & Trials

  • Free plans and trial periods (if offered) are provided at no cost.
  • No refunds apply to free usage or trial access.

2. Paid Subscriptions

2.1 Subscription Fees

  • Subscription fees are billed in advance on a monthly or annual basis.
  • Fees cover access to compute, storage, and AI services.

2.2 No Automatic Refunds

Unless otherwise stated or required by law:

  • Subscription fees are non-refundable
  • Partial periods, unused time, or unused credits are not refunded

3. Refund Eligibility

Refunds may be considered only under the following circumstances:

3.1 Service Failure

If the Service is materially unavailable or unusable due to a technical issue caused by us, and:

  • The issue persists for a significant duration
  • We are unable to reasonably resolve it

You may be eligible for a pro-rated refund for the affected period.

3.2 Incorrect Charges

If you were:

  • Charged incorrectly
  • Billed multiple times for the same period
  • Charged after account cancellation due to an error

We will issue a full or partial refund after verification.

4. Non-Refundable Scenarios

Refunds will not be issued for:

  • Change of mind
  • Lack of usage or accidental purchases
  • User error or misuse
  • Account suspension or termination due to Terms violations
  • AI output quality, accuracy, or expectations
  • Performance issues caused by user-written code or datasets
  • Third-party outages or integrations

5. Usage-Based Credits & Add-ons

  • Usage-based credits (e.g., AI tokens, compute hours) are non-refundable
  • Expired, unused, or partially used credits cannot be refunded or transferred

6. Annual Plans

  • Annual subscriptions are billed upfront and non-refundable after the initial refund window (if any).
  • If required by law, refunds will be issued on a pro-rated basis.

7. Enterprise & Team Plans

For enterprise or team customers:

  • Refund terms may be governed by a separate written agreement
  • Custom contracts take precedence over this policy

8. How to Request a Refund

To request a refund, contact us within 7 of the charge with:

  • Account email
  • Invoice or payment reference
  • Reason for the request

Contact: 📧 luckyrathore03@gmail.com

9. Processing Time

  • Approved refunds will be processed within 5–10 business days
  • Refunds are issued to the original payment method
  • Processing time may vary by payment provider or bank

10. Policy Updates

We may update this Refund Policy from time to time.

Changes take effect upon posting. Continued use of the Service after updates constitutes acceptance of the revised policy.

11. Contact Information

For questions about refunds:

Email: luckyrathore03@gmail.com Company Name: sciFi Website: https://scifi.ink